Moth+Flame Product Support

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Activity overview

Latest activity by Moth+Flame Product Support
  • Moth+Flame Product Support created an article,

    Learner Login Types: Pros & Cons

    No Login Easiest way to log in Does not allow you to track individual learners Licenses are used quickly since the sessions are anonymous. For instance, if 1 Learner does 2 sessions, this is equal...

  • Moth+Flame Product Support created an article,

    App Lab Learner Journey

    (Quest headsets only)   Follow this link to access Promise Learning from Meta's App Lab. Log in to your Meta account to purchase the free app and push it to your headset. (You can use your phone o...

  • Moth+Flame Product Support created an article,

    Perform Q+A

    Q: What happens if a Learner can't successfully log in to portal? If an Admin deletes them and re-adds them, will they be sent another invitation with a new temporary password? A: Currently, deleti...

  • Moth+Flame Product Support created an article,

    A New Experience is Available!

      National Urban League's Supplier Diversity is now here in VR! November 2022 We are excited to share that a new VR experience is now available in the National Urban League Library. Supplier diver...

  • Moth+Flame Product Support created an article,

    VR Learner Journey

    Learners can follow these steps to register their device and complete their learning experience.    Step 1: Connect headset to wifi - this allows the app to update or download as needed. Step 2: D...

  • Moth+Flame Product Support created an article,

    iOS Learner Journey

    Learners can follow these steps to register their iOS mobile device and complete their learning experience.  Step 1: Learner downloads the app from the Apple App Store. Step 2: Find the email sent...

  • Moth+Flame Product Support created an article,

    iOS Immersive Learning

    We're in the App Store! Moth+Flame App Anyone can test drive a learning experience and navigate conversations with your voice using the Moth+Flame app for iOS. Try out a demo experience at our Mot...

  • Moth+Flame Product Support created an article,

    Registering Your Device/Retrieving Code-Based Learner ID

    You can register your device to the Perform Portal and retrieve your Code-Based Learner ID using the following steps:   Registration: 1. Download and open the immersive learning app on the device. ...

  • Moth+Flame Product Support created an article,

    Learner Device Registration

    You can register your device to the Perform Portal using the following steps:   1. Download and open the immersive learning app on the device. 2. A four-digit code will immediately appear. Use this...

  • Moth+Flame Product Support created an article,

    Promise App Release Announcements

    Release announcements for the latest app version will appear here. If you have any questions, please don't hesitate to contact us at support@promisevr.com.   If you would like to suggest a product ...