Moth+Flame Product Support

  We are excited to give you a preview of updates that are scheduled for release at the end of May. These enhancements are designed to streamline the learning experience and support a "Bring Your O...

If you encountered a bug, error logs can be sent quickly and easily from your iOS device. Please follow the steps, below:   1. Open your Promise Learning app (if it's not already open). 2. Click on...

  Who is this program for? Leaders, managers, and champions focused on VR and iOS training who want to have more informed conversations about Moth+Flame and offer new innovations to the organizati...

  Account Set up Headset provisioning Application Loading Device Registration Additional Notes   1 - Account Set up Getting Started with Meta Accounts Create an Oculus developer accou...

  There are four basic steps required to preparing devices for immersive learning experiences: Create an account for the device provider Provision the devices (Quest 2 Provisioning Checklist) Load...

No Login Easiest way to log in Does not allow you to track individual learners Licenses are used quickly since the sessions are anonymous. For instance, if 1 Learner does 2 sessions, this is equal...

(Quest headsets only) Note: If you have more than one device on a shared Meta account, please be sure to follow the steps below on only one device. Multiple devices logged into the same Meta accoun...

Q: What happens if a Learner can't successfully log in to portal? If an Admin deletes them and re-adds them, will they be sent another invitation with a new temporary password? A: Currently, deleti...

  National Urban League's Supplier Diversity is now here in VR! November 2022 We are excited to share that a new VR experience is now available in the National Urban League Library. Supplier diver...

Learners can follow these steps to register their device and complete their learning experience.    Step 1: Connect headset to wifi - this allows the app to update or download as needed. Step 2: D...